Q5Bet Privacy Policy – How We Protect Your Data

This Privacy Policy explains how Q5Bet ("Q5Bet", "we", "us") collects, uses, stores, shares and protects personal data belonging to users of https://q5bet.biz ("the Platform"). It applies to all registered players, visitors to the Q5Bet website, and anyone who contacts Q5Bet by any channel including email and live chat.

Q5Bet is committed to handling personal data responsibly and transparently. We understand that Pakistani users have legitimate concerns about how their data is managed — particularly financial and identity information — and this policy is written to address those concerns directly and clearly.

By registering a Q5Bet account or using the platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described here. If you disagree with any part of this policy, please do not register or continue using Q5Bet, and contact us to request deletion of any data we may already hold.

Q5Bet is an online gaming and sports betting platform accessible at https://q5bet.biz, operated for Pakistani players. Q5Bet acts as the data controller for all personal data collected through the platform — meaning we determine the purposes and means of processing your personal data and are responsible for its protection.

For any queries related to privacy, data access, corrections or complaints, you can reach Q5Bet's data team at:

Q5Bet collects the following categories of personal data, depending on how you interact with the platform:

Q5Bet collects personal data through the following channels:

• Direct submission: Data you provide during registration (name, mobile number, email), KYC verification (CNIC, address, payment method proof) and support interactions.
• Automated collection: Technical and usage data collected automatically when you visit Q5Bet, including IP address, device fingerprint, browser type and session activity, via server logs and cookies.
• Payment processors: Transaction reference data returned by Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT systems and card payment gateways when you make deposits or withdrawals.
• Identity verification services: Where Q5Bet uses a third-party KYC service provider to verify the authenticity of identity documents, that provider may return confirmation data to Q5Bet.
• Anti-fraud systems: Device fingerprinting, IP reputation data and behavioural analytics used to detect and prevent fraudulent activity on Q5Bet accounts.

Q5Bet uses your personal data for the following purposes:

• Account management: Creating and maintaining your Q5Bet account, verifying your identity and age, authenticating logins and processing account closure requests.
• Transaction processing: Handling deposits and withdrawal requests in PKR via your chosen Pakistani payment methods, verifying payment ownership and reconciling transaction records.
• Game delivery: Providing access to Q5Bet's game library and recording game session data to enable fair play, dispute resolution and responsible gaming monitoring.
• Fraud prevention & security: Detecting duplicate accounts, identifying bonus abuse, monitoring for suspicious financial activity and protecting Q5Bet accounts from unauthorised access.
• Legal and regulatory compliance: Meeting anti-money laundering (AML) obligations, retaining transaction records for the legally required period and responding to lawful requests from Pakistani authorities.
• Customer support: Resolving account queries, payment issues and complaints using the communications history and account data associated with your Q5Bet account.
• Responsible gaming: Monitoring playing patterns to identify potential problem gambling indicators and ensuring that player-set deposit limits and self-exclusion requests are enforced across all devices and sessions.
• Platform improvement: Analysing aggregated usage data (anonymised where possible) to improve the Q5Bet platform, optimise the mobile experience for Pakistani users and develop relevant new features.
• Marketing (with consent): Sending promotional emails, SMS messages and in-platform notifications about bonuses, new games and events to players who have opted in to marketing communications.

Q5Bet processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to provide the services you signed up for — account creation, payments, game access and customer support. Without this processing, Q5Bet cannot fulfil the player agreement.
• Legal obligation: Processing required by law, including identity verification for anti-money laundering compliance, transaction record retention and responding to lawful information requests from authorities.
• Legitimate interest: Processing for fraud prevention, platform security, responsible gaming monitoring and aggregated analytics — where Q5Bet's interests are balanced against player rights and do not override individual privacy interests.
• Consent: Processing for marketing communications and optional data uses for which Q5Bet has obtained your explicit consent at registration or through subsequent opt-in mechanisms. Consent may be withdrawn at any time.

Q5Bet does not sell personal data to third parties. Q5Bet may share personal data with the following categories of recipients, only to the extent necessary for the purpose stated:

• Payment service providers: Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT infrastructure and card payment processors receive the transaction data necessary to complete your deposits and withdrawals. These providers are contractually bound to protect your data.
• Identity verification providers: Where Q5Bet uses a third-party KYC service to verify CNIC documents or check against identity databases, the minimum data necessary is shared under strict data processing agreements.
• Game software providers: Q5Bet's game providers (such as Evolution Gaming and Ezugi) receive a session token and, where required for live game operation, a pseudonymous player identifier. Full personal details are not shared with game providers.
• Fraud prevention and anti-money laundering services: Device fingerprinting data and transaction patterns may be shared with fraud detection services for the purpose of protecting Q5Bet and its players from financial crime.
• Law enforcement and regulatory authorities: Q5Bet is required to disclose player information to Pakistani authorities, financial intelligence units or law enforcement when required by a lawful order, court order or regulatory obligation. Q5Bet will notify the affected player of any such disclosure to the extent permitted by law.
• Business transfers: In the event of a merger, acquisition or sale of Q5Bet's business, personal data may be transferred to the acquiring entity. Players will be notified of any such change and the new entity's privacy policy before data transfer occurs.

Q5Bet uses cookies and similar technologies to operate the platform, remember your session and improve your experience. Cookies are small text files stored on your device when you visit Q5Bet. The following types of cookies are used:

You can control cookie preferences through your browser settings. Disabling essential cookies will prevent Q5Bet from functioning correctly — you will not be able to remain logged in or use core platform features. Disabling optional analytics cookies will not affect your ability to use Q5Bet.

Q5Bet retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. The following retention periods apply:

• Account and identity data: Retained for the life of the account plus 7 years following account closure, to comply with anti-money laundering record-keeping requirements.
• Transaction records: Retained for 7 years from the date of the transaction, as required for financial record-keeping.
• KYC documents: Retained for 5 years following account closure or the date of the last transaction, whichever is later.
• Game session records: Retained for 3 years to support dispute resolution and responsible gaming monitoring.
• Communications (support tickets, emails): Retained for 3 years following the resolution of the relevant query.
• Marketing preference data: Retained until you withdraw consent or for 2 years following account closure, whichever occurs first.
• Technical and usage data: Retained in aggregated, anonymised form indefinitely for platform analytics. Individually identifiable technical data is deleted after 12 months.

When personal data is no longer required and has passed its retention period, Q5Bet securely deletes or anonymises it so that it can no longer be linked to an individual player.

Q5Bet implements a layered approach to data security. The following measures are in place to protect your personal and financial data:

• SSL/TLS encryption: All data transmitted between your device and Q5Bet's servers is encrypted using SSL/TLS. The padlock icon visible in your browser's address bar confirms this connection is active.
• Encryption at rest: Personal data stored on Q5Bet's servers is encrypted using industry-standard encryption protocols.
• Access controls: Access to personal data within Q5Bet is restricted on a need-to-know basis. Employees with access to player data are subject to confidentiality obligations and regular security training.
• Two-factor authentication: Q5Bet offers 2FA for account login and withdrawals. Players are strongly encouraged to enable this feature to add a layer of protection against unauthorised account access.
• Fraud monitoring: Automated systems monitor account activity for unusual patterns that may indicate compromised credentials, identity theft or financial fraud. Suspicious activity triggers automatic account holds pending investigation.
• Incident response: Q5Bet maintains a data breach response plan. In the event of a security incident affecting player data, Q5Bet will notify affected players promptly and provide clear guidance on the steps they should take.

As a Q5Bet player, you have the following rights regarding your personal data. To exercise any of these rights, email support@q5bet.biz with the subject line "Privacy Request – [Your Username]".

Q5Bet is strictly a platform for adults aged 18 and over. Q5Bet does not knowingly collect or process personal data belonging to anyone under the age of 18. Age is verified as part of the account registration and KYC process using CNIC data.

If Q5Bet discovers or is informed that personal data has been collected from an individual under 18, the account will be immediately suspended, all personal data associated with that account will be deleted (other than records required for legal compliance purposes), and any deposits will be returned to the originating payment method. No winnings will be paid to accounts found to belong to minors.

If you believe a minor has registered at Q5Bet, please report this to support@q5bet.biz immediately. Q5Bet takes underage access seriously and will act on all such reports as a priority matter.

Q5Bet sends promotional emails and SMS messages about bonuses, new games, tournaments and promotions to players who have opted in to marketing communications during registration or through their account settings. Marketing messages are sent to the mobile number and email address registered to your Q5Bet account.

You can unsubscribe from marketing messages at any time by:

• Clicking the "Unsubscribe" link in any marketing email from Q5Bet.
• Replying STOP to any marketing SMS from Q5Bet.
• Updating your communication preferences in your Q5Bet account settings.
• Contacting support@q5bet.biz with the subject line "Unsubscribe – [Your Username]".

Unsubscribe requests are processed within 48 hours. Q5Bet will continue to send non-marketing account communications — such as deposit confirmations, withdrawal notifications and security alerts — regardless of your marketing preferences, as these are operationally necessary.

Q5Bet may update this Privacy Policy from time to time to reflect changes in data practices, legal requirements or platform features. Material changes — those that significantly affect how your data is used or your rights in relation to it — will be communicated to registered players by email at least 14 days before the updated policy takes effect.

Minor updates, such as corrections to typographical errors or clarifications that do not change the substance of the policy, will be reflected with an updated "Last Updated" date at the top of this page and do not require advance notice.

Continued use of Q5Bet following the effective date of a policy update constitutes your acceptance of the revised Privacy Policy. If you do not accept the updated terms, please close your account before the effective date and contact us to request deletion of your data subject to applicable legal retention requirements.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Q5Bet has handled your personal information, please contact us through the following channels:

• Email: support@q5bet.biz (Subject: Privacy Request – [Your Username])
• Live chat: Available within your Q5Bet account after login, 24 hours a day, 7 days a week.

Q5Bet aims to acknowledge all privacy-related enquiries within 24 hours and resolve them within 30 days. For complex requests — such as full data subject access requests — the team will communicate a timeline at the point of acknowledgement.

If you are not satisfied with Q5Bet's response to a privacy complaint, you have the right to escalate the matter. Q5Bet's complaints escalation process is described in the Terms and Conditions. Q5Bet's management team reviews all escalated complaints independently of the support team.