Q5Bet Terms and Conditions – Rules & Player Agreement

These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player", "you") and Q5Bet ("Q5Bet", "we", "us", "the Platform"). These Terms govern every aspect of your use of the Q5Bet website at https://q5bet.biz, including account registration, deposits, withdrawals, bonus eligibility, game participation and all other activities conducted through your Q5Bet account.

By completing registration at Q5Bet, you confirm that you are at least 18 years old, that you are not located in a jurisdiction where online gaming is unlawful, that you have read these Terms in full, and that you agree to be bound by them. If you do not agree with any part of these Terms, you must not register an account or continue to use Q5Bet.

Q5Bet reserves the right to update these Terms at any time. Material changes will be communicated to registered players by email with a minimum of 14 days' notice before the updated Terms take effect. Continued use of Q5Bet following that notice period constitutes acceptance of the revised Terms.

The following terms carry the meanings set out below throughout this document and all Q5Bet communications:

• "Account" means a personal Q5Bet player account created through the registration process at https://q5bet.biz/register.
• "Balance" means the total of real money funds held in your Q5Bet account, excluding any bonus funds that have not yet met their wagering requirements.
• "Bonus Funds" means any promotional credits, free bet awards or match bonus amounts credited to your account under a Q5Bet promotion, subject to the applicable bonus terms.
• "KYC" (Know Your Customer) means Q5Bet's identity and age verification process, which may require submission of valid identification documents.
• "PKR" means Pakistani Rupees, the currency in which all Q5Bet transactions are denominated.
• "Wagering Requirement" means the total amount that must be wagered using bonus funds before any winnings derived from those funds become eligible for withdrawal, expressed as a multiplier (e.g., 20x the bonus amount).
• "Prohibited Software" means any automated betting software, bot, script, algorithm or other tool designed to gain an unfair advantage in any Q5Bet game or betting market.

To use Q5Bet's real-money services, you must register a personal account. Registration is free and requires a valid Pakistani mobile number for OTP verification. You agree to provide accurate, complete and current information during registration and to update that information if it changes.

You are responsible for maintaining the confidentiality of your login credentials. Q5Bet recommends using a strong, unique password and enabling two-factor authentication. You are responsible for all activity that occurs under your account, whether or not you authorised that activity. If you believe your account has been accessed without your consent, contact Q5Bet support immediately at support@q5bet.biz.

Q5Bet accounts are for personal use only. Sharing your account credentials with another person, operating an account on behalf of a third party, or creating an account for the purpose of providing a gaming service to other players is not permitted and constitutes grounds for immediate account closure.

Q5Bet is strictly an 18+ platform. By registering, you confirm that you are at least 18 years old. Q5Bet conducts age and identity verification as part of its KYC process, which may be triggered at registration or at any subsequent point — particularly before processing a withdrawal above a specified threshold.

KYC verification may require you to submit one or more of the following documents:

• A valid Pakistani CNIC (Computerised National Identity Card) — front and back.
• A recent utility bill, bank statement or other document confirming your current address, dated within the last three months.
• A screenshot or confirmation of the payment method used to make deposits (e.g., the Easypaisa or JazzCash account registered to you).

If Q5Bet has reasonable grounds to believe an account belongs to a person under 18, the account will be suspended immediately. If this is confirmed, all deposits will be refunded to the verified originating payment method and the account will be permanently closed. No winnings will be paid to underage accounts under any circumstances.

Q5Bet accepts deposits in PKR via the following payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, Bank IBFT (Interbank Funds Transfer) and Visa/Mastercard bank cards issued by Pakistani banks. Q5Bet does not accept deposits from international cards or foreign currency accounts.

• Minimum deposit: Rs 500 per transaction.
• Maximum deposit: Varies by payment method and account verification level — refer to the cashier section of your Q5Bet account for your current limits.
• Processing time: Easypaisa and JazzCash deposits typically reflect in your Q5Bet balance within 60 seconds. Bank IBFT may take up to 30 minutes during business hours.
• Deposit fees: Q5Bet does not charge fees on deposits. Your payment provider may charge their own transaction fees, for which Q5Bet is not responsible.

All deposits must originate from a payment account registered in your own name. Deposits from payment accounts belonging to third parties are not permitted and may be reversed. Q5Bet reserves the right to request proof of ownership of any payment method used.

Withdrawal requests at Q5Bet are processed to the same payment method used to make the most recent deposit, subject to method-specific minimum and maximum limits. Q5Bet does not process withdrawals to payment accounts that differ from the depositing account.

• Minimum withdrawal: Rs 500 per transaction.
• Processing time: Easypaisa and JazzCash withdrawals are typically completed within 15 minutes. Bank IBFT withdrawals may take up to 2 business hours during banking hours and up to 12 hours outside banking hours.
• Withdrawal fees: Q5Bet does not charge fees on withdrawals. Your payment provider's own charges apply separately.
• KYC requirement: Withdrawal requests above Rs 50,000 require completed KYC verification. Withdrawal requests of any amount may trigger a KYC request if your account has not yet been verified.

Q5Bet reserves the right to delay or decline a withdrawal request if the account is under review for fraud, bonus abuse or any other suspected violation of these Terms. In such cases, the support team will notify you of the review and provide an estimated timeframe.

Only funds derived from your real money balance — not uncleared bonus funds — are eligible for withdrawal. Bonus funds become part of your real money balance only after their wagering requirements have been fully met.

Q5Bet offers various promotional bonuses including welcome bonuses, deposit match bonuses, cashback promotions, free bets and tournament prizes. All bonuses are subject to the specific terms published on the individual promotion page at the time the bonus is claimed. In the event of any conflict between the general terms below and a specific promotion's terms, the specific promotion's terms take precedence.

General bonus rules applicable to all Q5Bet promotions:

• Bonuses are available to one person per household, IP address and device. Coordinating bonus claims across multiple accounts constitutes bonus abuse.
• Q5Bet monitors wagering patterns. Bets that hedge, cancel or artificially reduce risk — such as simultaneously betting on opposing outcomes — do not count towards wagering requirements and may result in bonus cancellation.
• Only bets placed with bonus funds that result in a loss count towards wagering requirements. Wins generated by bonus funds reset the qualifying wager value relative to the initial bonus balance.
• Q5Bet reserves the right to withdraw any bonus offer, amend bonus terms or decline a bonus claim at its discretion. Promotions with limited availability may be closed before their stated end date once the allocation is exhausted.
• Bonuses are not transferable between accounts and have no cash value until wagering requirements are met.

All bets placed at Q5Bet are final once confirmed. Confirmed bets cannot be cancelled by the player. Q5Bet accepts and settles bets in accordance with the rules of each game or market, which are available within the game interface or betting market description.

In the event of a technical fault affecting a game round or live betting market — including server failures, disconnections or data errors — Q5Bet will investigate the affected round. If a fair settlement cannot be determined from the recorded data, the affected bets will be voided and stakes returned. Q5Bet's decision on technical fault settlements is final.

• Minimum bet: Varies by game — refer to the individual game's bet limits.
• Maximum bet: Table and game-specific limits apply and are displayed within the game interface. Q5Bet may impose individual player betting limits at its discretion.
• Error settlements: Bets settled in error due to a technical fault, human error or data feed error will be resettled at the correct outcome once identified, regardless of whether winnings have already been credited.

The following activities are strictly prohibited on Q5Bet and will result in immediate account suspension, permanent closure and forfeiture of all balances where confirmed:

• Multiple accounts: Registering more than one Q5Bet account, whether in the same name or using different identities.
• Underage access: Accessing Q5Bet while under the age of 18, or assisting a minor to access the platform.
• Prohibited software: Using bots, scripts, automated betting tools, card-counting software or any other software designed to generate an unfair advantage.
• Collusion: Coordinating with other players to manipulate game outcomes, including in live poker, Teen Patti or any other multiplayer game on Q5Bet.
• Money laundering: Using Q5Bet accounts to process funds for any purpose other than legitimate personal gaming. Q5Bet is required to report suspicious financial activity to the relevant authorities.
• Bonus abuse: Creating accounts, making deposits or placing bets specifically to exploit promotional offers in ways that are not consistent with normal gaming behaviour.
• Chargebacks: Initiating a payment reversal or chargeback through your bank or payment provider in relation to a legitimate Q5Bet transaction. Chargeback fraud results in permanent account closure and referral for debt recovery.
• Impersonation: Providing false identity documents during KYC or registering using another person's identity or payment details.

Q5Bet reserves the right to suspend or close any account at any time, with or without prior notice, in the following circumstances:

• Confirmed or suspected violation of these Terms and Conditions.
• Failure to complete KYC verification within a reasonable time after being requested to do so.
• Provision of false, misleading or fraudulent information during registration or KYC.
• Reasonable suspicion of money laundering, fraud or any other criminal activity.
• A player's own request for self-exclusion under Q5Bet's responsible gaming policy.
• Inactivity — accounts with no login or transaction activity for 12 consecutive months may be classified as dormant. Q5Bet will attempt to notify the registered email address before any dormant account action is taken.

When an account is closed for regulatory reasons, Q5Bet will return the verified real money balance to the player's registered payment method after completing any required investigation. When an account is closed due to fraud or Terms violation, funds that are established to be the proceeds of fraud or policy abuse will not be returned.

Q5Bet is committed to responsible gaming and provides every registered player with the following tools, accessible from the account settings page:

• Deposit limits: Set daily, weekly or monthly caps on your deposits. Reductions take effect immediately. Increases require a 24-hour cooling-off period before they become active.
• Session time reminders: Configure alerts at intervals of your choosing so you're always aware of how long you've been playing.
• Cool-off period: Take a break from Q5Bet for a period of 24 hours, 48 hours, 7 days, 14 days, 30 days or 6 weeks. During a cool-off, your account is inaccessible for real-money play.
• Self-exclusion: Permanently or semi-permanently restrict your access to Q5Bet for a minimum of 6 months. Self-exclusion is irreversible for its stated duration and cannot be undone at your request during that period.

If you are concerned about your gaming behaviour, contact Q5Bet support at support@q5bet.biz and the team will assist you with account restrictions immediately. Further information and resources are available on our Responsible Gaming page.

Q5Bet collects and processes personal data in accordance with its Privacy Policy, which is available at https://q5bet.biz/privacy-policy. By registering at Q5Bet, you consent to the collection, storage and processing of your personal data as described in that policy.

Q5Bet uses your personal data to operate your account, process transactions, communicate with you about your account and promotions you are eligible for, and to comply with legal and regulatory obligations including anti-money laundering requirements. Q5Bet does not sell player data to unaffiliated third parties for marketing purposes.

All player data is stored on encrypted servers. Financial transaction data uses SSL encryption in transit. Q5Bet retains the right to share data with law enforcement agencies, financial regulators and fraud prevention organisations where required by law or where Q5Bet has a legitimate interest in preventing financial crime.

Q5Bet may update these Terms and Conditions at any time. For material changes — meaning changes that significantly affect player rights, payment terms or bonus conditions — Q5Bet will provide at least 14 days' written notice to the email address registered to your account before the changes take effect.

Minor amendments — such as corrections to typographical errors, clarifications that do not alter the substance of a clause, or additions of new game categories — may be made without advance notice and will be effective immediately upon publication on this page, with the "Last Updated" date revised accordingly.

Continued use of Q5Bet after the effective date of any amendment constitutes acceptance of the revised Terms. If you do not accept the revised Terms, you should close your account before the effective date and withdraw your balance.

Q5Bet takes all player complaints seriously. If you have a complaint about any aspect of Q5Bet — including game outcomes, payment processing, bonus handling or account treatment — the process is as follows:

• Step 1 — Contact Support: Email support@q5bet.biz with a clear description of your complaint, the date it occurred, your account username and any relevant screenshots. Q5Bet aims to acknowledge all complaints within 24 hours and resolve straightforward matters within 5 business days.
• Step 2 — Escalation: If your complaint is not resolved to your satisfaction at the support level, you may request escalation to Q5Bet's management team by stating this clearly in your email. Escalated complaints are reviewed independently of the support team that handled the initial response.
• Step 3 — Final Decision: Q5Bet will provide a final written decision on all escalated complaints within 14 business days of escalation. This decision is binding on Q5Bet.

These Terms and Conditions are governed by and construed in accordance with applicable law. Q5Bet makes no warranty that its services are available or lawful in every jurisdiction. It is your responsibility to determine whether accessing Q5Bet is lawful in your location before registering.

Q5Bet's liability to any player is limited to the real money balance held in that player's account at the time any claim arises. Q5Bet is not liable for indirect, consequential or speculative losses, including loss of anticipated winnings or gaming opportunities arising from technical faults, service interruptions or account suspensions made in good faith.

Q5Bet is not responsible for internet connectivity issues, device failures or third-party payment processing delays that affect a player's ability to use the platform. Q5Bet will make reasonable efforts to restore service availability as quickly as possible following any outage and will void or revert any bets that cannot be fairly settled due to a platform fault.

If any provision of these Terms is found to be unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, and all remaining provisions will continue in full force and effect.